Tom talks TiVo

Tom Foremski talks TiVo here.

Here's the money quote IMHO:

BTW, Tivo could have become the Netscape web browser to the TV--instead it thought it was a box maker.

Most recently, it has switched to an annual subscription/commitment model instead of month-to-month payments. Why would someone hand over an annual payment or make a year-long commitment to a company struggling to find its way? Shouldn't Tivo remove obstacles to gaining customers and make it as easy-as-pie to be a subscriber?